Lightning Print Relaxed-Fit Jeans - Light Blue

Size	XS, S, M, L, XL, XXL

COMPANY: RIVANA SALES LIMITED
COMPANY NUMBER:  7 8 8 3 0 2 2 9
COMPANY ADDRESS: UNIT E01, 10/F, WONG KING IND BUILDING, 2-4 , TAI YAU STREET, SAN PO KONG,HONG KONG
PHONE NUMBER: +1 9295394017
E-MAIL: rivana@brightrivana.com

At Brightrivana, your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

Return Address 

- 400 N Michigan Avenue, Magnificent Mile,IL Chicago 60611

Eligibility for Returns

• Items must be unused, unworn, and in their original packaging.

• All tags and labels must remain attached.

• Items showing signs of wear, damage, or alteration will not be eligible for a refund.

• For hygiene reasons, certain products such as earrings cannot be returned unless defective.

How to Request a Return

1. Contact our customer service at rivana@brightrivana.com within 14 days of delivery.

2. Provide your order number and the reason for return.

3. We will provide you with return instructions.

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

If you wish to exchange an item, please contact us within the 14-day window. Exchanges are subject to stock availability.

Important Notes

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service for returns.

📩 For all refund or exchange requests, please contact us at: rivana@brightrivana.com